Refund Terms

Effective Date: October 1, 2023

Welcome to MARONETH. Our commitment is to ensure satisfaction with our products and services. If you have any questions or concerns regarding our refund policy, please reach out to our support team at [email protected].

Eligibility for Refunds

Refunds may be issued under the following conditions:

• Products must be returned in their original condition within 30 days of purchase.
• Services not delivered as promised within agreed timelines are eligible for a refund.
• Products received that are defective or damaged may qualify for a refund with proof of damage.

Non-Refundable Circumstances

Please be advised that refunds will not be provided under the following conditions:

• Products or services purchased during promotional events or with discount coupons.
• In the case of misuse or mishandling of products by the customer.
• Digital products or services once they have been accessed or downloaded.

Process for Requesting a Refund

To initiate a refund request, please adhere to the following steps:

1. Contact our support team at [email protected] with your order details and the reason for the refund request.
2. Attach any supporting documentation, such as receipts, photos of defective products, etc.
3. Our team will review your request and respond within 5-7 business days with the outcome.

Refund Method

All approved refunds will be processed using the original payment method within 10 business days. Please note, it may take additional time for the refund to reflect in your bank statement, depending on your financial institution's policies.

Changes to the Refund Policy

MARONETH reserves the right to amend these refund terms at any time. Any changes will be communicated on our website and will take effect immediately upon posting.

Thank you for choosing MARONETH. We appreciate your trust in our brand.